Compex LinkPort ENET-C Manual do Utilizador descarregar pdf (Página 23)

B-2 Appendix B: Technical Support

♦

A description of the problem. Include in your

description, the sequence of events that led to the

problem and the duration of the problem. State

whether you can reproduce the problem.

♦

A list of the products  software and hardware 

involved in the problem, e.g., your computer

model and type, DOS version, and the type and

version of network operating system (NOS) and

other applications.

♦

Network information, including the network

topology, type of cable used, size of network,

number of workstations in the network, etc.

♦

The network adapter settings and the settings of

the other adapters (if any) in the system.

♦

A list of all the recent system configuration

changes, including hardware, operating system

and application software, network and system

administration procedures.

With this information, our Technical Support Specialists

will be better able to help you solve the problem.

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